Frequently Asked Questions
Here you’ll find answers to the most common questions about UPS solutions, tools, and support. If you don’t see your question, our team is always ready to help.
What services does Nupon provide?
Nupon offers:
UPS sales and distribution
Installation and commissioning
Preventive maintenance
Battery replacement
Technical support and troubleshooting
After-sales service and warranty support
Do you provide installation services?
Yes. For small UPS units, setup is simple and we provide clear guides. For larger business or industrial solutions, Nupon offers professional installation and commissioning to ensure proper operation.
How do I request service or support?
You can reach us via our website, email, or hotline. Our support team is ready to assist with troubleshooting, warranty claims, or scheduling maintenance.
What warranty coverage does Nupon provide?
All Nupon UPS products come with a manufacturer warranty. Service coverage varies by model. Batteries usually carry a shorter warranty than the UPS unit. We also provide warranty claim assistance.
Do you supply UPS batteries and parts?
Yes. We provide genuine, compatible replacement batteries and spare parts to ensure the safety and performance of your UPS.
More FAQ
In-depth answers to help you make informed choices with UPS services and technology.
What is a UPS and why do I need one?
A UPS (Uninterruptible Power Supply) provides emergency power when the main power source fails. It protects devices from surge, blackout, brownout, and helps avoid data loss, sudden shutdown, and hardware damage.
What types of UPS are there?
Offline/Standby UPS
Line Interactive UPS
Online/Double-Conversion UPS
Each type offers different levels of protection, speed of switch-over, and suitability for various equipment.
How do I choose the right capacity (VA/Watt rating)?
Consider the total power draw of all devices you’ll connect (in watts), and add buffer (20-30%). Also consider the surge or startup power needs, plus time of backup you need (e.g. 5, 15, 30 minutes).
What is runtime/back-up time?
This is how long the UPS can power connected devices during an outage. It depends on the load and battery capacity. More load = shorter runtime.
What is the difference between VA and Watts?
VA (Volt-Ampere) is apparent power; Watts is real power. UPS are often rated in VA, but devices consume real watts. To size correctly, you need to consider the power factor (Watts ≈ VA × PF).
What kind of maintenance do UPS batteries need?
Periodic battery testing
Replacing batteries when capacity drops (typically every 3-5 years depending on type & usage)
Keeping the UPS in a clean, cool, ventilated environment
Avoiding deep discharge
What environmental conditions affect UPS performance?
Temperature (batteries degrade faster at high temp), humidity, dust. Voltage fluctuations in the mains will also affect lifespan.
What is the expected lifespan of a UPS?
Typically 3-8 years depending on type (online vs standby), usage, load, and maintenance.
Can I connect high-sensitivity equipment (servers, lab equipment, medical devices)?
Some UPS are better suited for sensitive electronics (pure sine wave output, low total harmonic distortion). If yes, what models do you offer for that?
How do I determine the surge protection vs backup power needs?
Some UPS protect against surges/spikes but have limited backup. Others focus on long backup time. You’ll need both, depending on your use case.
Can I expand capacity or battery runtime later?
Whether the UPS supports external battery packs, modular units, or adding more units in parallel.
What happens during overload / what protection features exist?
Overload protection, short-circuit protection, automatic shutdown, indicators / alarms.